Honeywell

Modernizing Honeywell's Smart Home Control

Activities

UI/UX, Rapid Prototyping, Implementation Support

Role

Designer

Timeframe

18 months, 2018

Problem
Honeywell previously had a connected home app called Lyric, but the initiative was to rebuild an improved version under the Honeywell name and brand. During this time, there were many other competitors in the smart home space, so the challenge was to create a product that users would want to use over the others.
Task + Goal
Our goal was to create an app that stood out among the competitors in the world of IoT and smart home apps. The app would also need to create a consistent experience for 4+ IoT products to be controlled through. Starting from scratch, our team built the visual styling, all of the screens and interactions, carried it through 7 months of user testing, and supported implementation.
Honeywell's original connected home app as well as competitors at the time.
Outcome
Launched the Honeywell Home app, which, within the first two years of its release, had over 2 million users and a 4.5 star rating on the app store.
Team + Role
Our team, in-house at Honeywell, consisted of the Global Creative Director who oversaw design and production, a lead designer who was instrumental in setting up the original vision, and myself who carried out the original vision, fleshing it out on each screen, and into production. I built a prototype of 80+ screens and worked with the UX researcher who, as he tested it weekly for 7 months, would inform me of the results and I would make the updates to leverage in the next week of testing. I then carried these designs into implementation, working with our engineers to document and QA designs.
Passcode & first time use experience
App Concept
We wanted to give users what they asked for: automation & dashboard-level controls. We also wanted to create a system that allows both Honeywell and non-Honeywell products to be used in a similar fashion.
Consistent settings across products
Custom weather icons
Alerts
Loading Experience
The previous app was overrun with loaders that would temporarily pause the users interaction. To improve this experience, I worked on a new loading interaction. The concept was to load cached data first and then morph it into current data. This meant that even while the app was loading, users could get oriented with the information they were about to see.
Original loading experience
New loading experience, using cached data
Intercom Interaction
One of the harder interactions to nail down was how camera-owners could speak through their devices. I originally designed a solution that mimicked other platforms, but we found that participants during our usability studies were missing crucial concepts. Most notably: did they have to keep the button pressed in order to speak, or did they only have to tap once? The solution came after much tweaking; I made the button larger and more responsive so that users were more aware of the ongoing interaction. We also included a label that would pop up after the button was pushed to instruct the user to start speaking.
Prototype for user testing
Recording interaction sketches & measurements